FAQs

Do you offer refunds or returns?

No. All sales are final. We do not offer refunds, returns, or exchanges. Please review product details carefully before placing your order.

Why are all sales final?

Many of our products are made to order or produced in limited quantities. This allows us to maintain quality, reduce waste, and offer meaningful designs with intention.

What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with clear photos of the issue. If approved, we will offer a replacement at no additional cost.

Can I cancel or change my order after placing it?

Once an order is placed, it cannot be canceled, modified, or changed. Please double-check your order details before completing checkout.

How long does it take to process orders?

Orders are typically processed within 2–5 business days. Processing times may be longer during sales, holidays, or high-demand periods.

How long does shipping take?

After processing, orders usually arrive within 5–10 business days within the United States. Delivery times may vary due to carrier delays.

Do you ship internationally?

No. We currently ship within the United States only.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a tracking number via email.

What if my package is marked as delivered but I didn’t receive it?

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. Please contact your local carrier for further assistance.

How can I contact customer support?

You can reach our support team through the contact form on our website. We aim to respond within 24–48 hours.